Quicken: How to Not Do Customer Support

My “Express Web Connect” to Wells Fargo with Quicken 2014 just stopped working one day. Quicken displayed a generic “Error CC-502” and simply suggested trying again in a few days. Three weeks pass with the same result. I decide to contact Quicken Support via Online Chat.

The final outcome.

Dear Kyle Thielk,

I apologize, but due to technical limitations on how our connection works with Wells Fargo we will be unable resolve your connection problem. Your options at this time are to download your Wells Fargo accounts through Web Connect or contact Wells Fargo to see if Direct Connect is available option.

For Further clarification, you can contact your bank. Again we apologize for the inconvenience this will cause.

Sincerely, Quicken Customer Care

Comforting. Very comforting.